Terms of Service

We are Masters Laundry Equipment LLC (“Company,” “we,” “us,” “our”), a limited liability company registered in the State of New York. We operate the website at masterslaundry.com (the “Site”) and provide commercial laundry equipment, installation, repair, replacement parts, financing introductions and laundromat project advisory across New York, New Jersey, Connecticut, Pennsylvania and Massachusetts (together with the Site, the “Services”).

These Terms of Service form a legally binding agreement between you, whether personally or on behalf of a business (“you”), and Masters Laundry Equipment LLC, concerning your access to and use of the Site. By using the Site you confirm you have read, understood and agreed to be bound by all of them. If you do not agree with these terms, please do not use the Site.

We may change these terms from time to time. We will do so by updating the date at the top of this page, and your continued use of the Site after that means you accept the change. The Site is intended for users who are at least 18 years old.

1. Our services

The information on the Site is not intended for distribution to, or use by, anyone in a jurisdiction where that would be contrary to law or would subject us to a registration requirement. If you access the Site from outside our service territory you do so on your own initiative and are responsible for compliance with your own local laws.

The Site is not built to comply with industry-specific regulations such as HIPAA, FISMA or the Gramm-Leach-Bliley Act. We supply laundry equipment to healthcare and care facilities, and those customers should note that the Site and its enquiry forms must not be used to transmit protected health information or any regulated data. Send us the equipment details, not the patient ones.

2. Intellectual property rights

In short: The site’s content is ours; manufacturers’ material belongs to them.

We own or license all intellectual property in the Site, including its source code, design, text, photographs and graphics (the “Content”), together with our trademarks, service marks and logos (the “Marks”). These are protected by copyright and trademark law.

Manufacturers’ material. Specification sheets, manuals, brand names and product images belonging to Electrolux Professional, Encore by Wascomat and any other manufacturer remain the property of those manufacturers. We publish them as an authorised distributor. Nothing here grants you rights in them.

Subject to your compliance with these terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Site and to download or print any part of the Content you have properly gained access to, solely for your own internal business purposes — which expressly includes downloading spec sheets and manuals to specify, operate or repair equipment.

Beyond that, no part of the Site may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, translated, sold or otherwise exploited commercially without our prior written permission. Requests go to info@masterslaundry.com.

3. User representations

By using the Site, you represent and warrant that:

• you have the legal capacity to agree to these terms and will comply with them;
• you are not a minor in the jurisdiction where you live;
• you will not access the Site by automated or non-human means, whether by bot, script or otherwise, except for standard search engine crawling;
• you will not use the Site for any illegal or unauthorised purpose; and
• the information you give us in an enquiry is true and accurate to the best of your knowledge.

4. Enquiries, quotes and orders

In short: Nothing is sold on this website. An enquiry is not an order, and a price here is not a quote.

This Site does not sell anything. There is no cart, no checkout and no payment of any kind taken through it. We do not ask for or accept card details, and you should never send them to us through an enquiry form.

Submitting an enquiry form starts a conversation. It does not create a contract, reserve stock, book a technician, or oblige us to supply anything. We may decline any enquiry.

Prices, availability and specifications shown on the Site are indicative and subject to change without notice. Equipment availability, lead times, and used-equipment listings in particular move quickly. A binding price exists only in a written quote issued by us and naming you.

Any actual supply, installation, service or parts order is governed by the separate written quote, invoice, service agreement or purchase order covering it, together with any manufacturer warranty. Where those documents conflict with these terms, those documents govern the transaction and these terms continue to govern your use of the Site.

5. No professional or financial advice

In short: The guidance here is general information. Get your own professionals before you commit money.

This Site contains a great deal of general guidance about commercial laundry — starting and running a laundromat, sizing equipment to a linen volume, utility loads, cycle costs, store layout, financing structures and the economics of the trade. It is published because it is genuinely useful, and it reflects our experience.

It is general information, not professional advice. It is not financial, investment, accounting, tax, legal, engineering or construction advice, and it is not a substitute for your own qualified advisers. Every site, building, utility supply, lease, municipality and market is different, and none of the material here has been prepared with your specific circumstances in mind.

Before committing money to a project, you should:

• have any financial projection, return estimate or payback figure reviewed by your own accountant;
• have utility capacity, drainage, ventilation and structural loads confirmed by a licensed engineer or contractor for the actual building;
• have any lease, purchase agreement or financing document reviewed by your own attorney; and
• verify equipment specifications against the manufacturer’s current published documentation.

Financing. We are not a lender, a broker of credit, or a financial adviser. Where we introduce you to a funding partner, any credit decision, rate, term and agreement is between you and that partner, and we are not a party to it and not responsible for it.

Brokerage. Where we assist with buying or selling a laundromat, you remain responsible for your own due diligence on the business, its books, its lease and its equipment.

6. Prohibited activities

You may not use the Site for any purpose other than the one we make it available for. In particular, you agree not to:

• systematically retrieve data or content from the Site to build a collection, compilation, database or directory without our written permission;
• submit false or misleading enquiries, or use the enquiry forms to send spam, advertising or solicitations;
• trick, defraud or mislead us or any other user;
• circumvent, disable or interfere with security-related features of the Site;
• use information obtained from the Site to harass, abuse or harm anyone;
• harass, intimidate or threaten any of our employees or agents;
• upload or transmit viruses, Trojan horses, or any material that interferes with the operation of the Site;
• engage in automated use of the Site, including scripted form submissions, data mining, robots or scrapers;
• attempt to impersonate another user or person;
• copy, adapt, decompile, disassemble or reverse engineer any software making up the Site, except as permitted by law;
• delete any copyright or proprietary notice from any Content; or
• use the Site to compete with us, or to support any competing commercial enterprise.

7. Your submissions

In short: Send us an enquiry and we may use what you tell us to answer you. Send us an idea and we may use it freely.

The Site does not host user accounts, comments, reviews or public postings. The only thing you can send us through it is an enquiry form, and what you put in one is handled as described in our Privacy Notice.

Feedback and suggestions. If you send us a question, comment, suggestion, idea or other feedback about the Site or our Services, you agree we may use and share it for any purpose without acknowledgement, restriction or compensation to you. Do not send us anything you consider confidential or proprietary through the enquiry forms; if you need to share something confidential, tell us and we will arrange a suitable channel.

You warrant that anything you send us is yours to send, is not confidential information belonging to someone else, and is not unlawful, defamatory, harassing, obscene, false or misleading.

8. Third-party websites and content

The Site links to other websites — manufacturers, funding partners and similar — and may display content originating from third parties. We do not investigate or monitor those sites and are not responsible for their content, accuracy, opinions, privacy practices or policies. Linking to them does not imply our endorsement of everything on them.

If you leave the Site for a third-party website, these terms no longer govern, and you should review that site’s own terms and privacy policy. Any transaction you enter into with a third party is between you and them, and we take no responsibility for it.

9. Site management

We reserve the right, but accept no obligation, to monitor the Site for breaches of these terms, to take legal action against anyone who breaches them or the law, to refuse or restrict access to the Site, to remove excessive or burdensome content, and otherwise to manage the Site so as to protect our rights and property and keep it working properly.

10. Privacy

We care about data privacy and security. Please read our Privacy Notice, which is incorporated into these terms. In short: we collect what you type into an enquiry form and use it to answer you, we set no cookies and run no analytics, and we have never sold or shared anyone’s information.

The Site is hosted in the United States. If you access it from a region with different data protection laws, your continued use transfers your data to the United States and you consent to it being processed there.

11. Term and termination

These terms remain in force while you use the Site. We reserve the right, at our sole discretion and without notice or liability, to deny access to the Site to any person for any reason, including for breach of these terms or of any applicable law. We may also take appropriate legal action, including pursuing civil, criminal and injunctive remedies.

12. Modifications and interruptions

We may change, modify or remove the contents of the Site at any time and for any reason, without notice, and we are under no obligation to update any information on it. Equipment listings and availability in particular change frequently.

We cannot guarantee the Site will always be available. Hardware, software, hosting or maintenance issues may cause interruptions, delays or errors. We are not liable for any loss or inconvenience caused by your inability to access the Site, and nothing in these terms obliges us to maintain or support it. If the Site is down and you need us, call 888-435-8552.

13. Governing law

These terms and your use of the Site are governed by and construed in accordance with the laws of the State of New York, applicable to agreements made and entirely performed within New York, without regard to its conflict of law principles.

14. Dispute resolution

Informal negotiations

To keep the cost of any dispute down, you and we agree to try to resolve any dispute, controversy or claim relating to these terms informally for at least thirty (30) days before starting arbitration. Informal negotiations begin when one party gives the other written notice.

Binding arbitration

If informal negotiation fails, the dispute will be finally resolved by binding arbitration. You understand that without this provision you would have the right to sue in court and to a jury trial. The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association and, where appropriate, its Supplementary Procedures for Consumer Related Disputes. Your fees and share of arbitrator compensation are governed by those rules; if the arbitrator finds those costs excessive, we will pay all arbitration fees and expenses.

The arbitration may be conducted in person, by document submission, by phone or online. Except where the AAA rules or applicable law require otherwise, it will take place in Nassau County, New York. If for any reason a dispute proceeds in court instead of arbitration, it will be brought in the state or federal courts located in Nassau County, New York, and both parties consent to the jurisdiction and venue of those courts and waive any defence of lack of personal jurisdiction or forum non conveniens.

Restrictions

Any arbitration is limited to the dispute between you and us individually. To the fullest extent permitted by law: no arbitration may be joined with any other proceeding; there is no right or authority for a dispute to be arbitrated as a class action or using class action procedures; and there is no right or authority for a dispute to be brought in a representative capacity on behalf of the general public or any other person.

Exceptions

The following are not subject to informal negotiation or binding arbitration: disputes seeking to enforce or protect, or concerning the validity of, either party’s intellectual property rights; disputes arising from allegations of theft, piracy, invasion of privacy or unauthorised use; and any claim for injunctive relief.

No dispute relating to the Site may be brought by either party more than one (1) year after the cause of action arose.

15. Corrections

The Site may contain typographical errors, inaccuracies or omissions, including in descriptions, specifications, pricing and availability. We reserve the right to correct any of them and to update the information on the Site at any time, without prior notice. If you spot something wrong, we would genuinely like to know: info@masterslaundry.com.

16. Disclaimer

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOUR USE OF THE SITE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE OF IT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

WE MAKE NO WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR OF ANY WEBSITE LINKED TO IT, AND WE ASSUME NO LIABILITY FOR: ANY ERRORS OR INACCURACIES OF CONTENT; ANY PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE; ANY UNAUTHORISED ACCESS TO OUR SERVERS OR ANY INFORMATION STORED ON THEM; ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE SITE; ANY BUGS OR VIRUSES TRANSMITTED THROUGH THE SITE BY A THIRD PARTY; OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE THROUGH THE SITE.

THIS DISCLAIMER CONCERNS THE WEBSITE. IT DOES NOT LIMIT ANY WARRANTY GIVEN IN A WRITTEN QUOTE, INVOICE OR SERVICE AGREEMENT FOR EQUIPMENT WE ACTUALLY SUPPLY, AND IT DOES NOT AFFECT ANY MANUFACTURER’S WARRANTY.

17. Limitations of liability

IN NO EVENT WILL WE OR OUR MEMBERS, MANAGERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE, INCLUDING LOST PROFIT, LOST REVENUE OR LOSS OF DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF YOUR USE OF THE SITE, REGARDLESS OF THE FORM OF ACTION, WILL AT ALL TIMES BE LIMITED TO ONE HUNDRED US DOLLARS (US $100.00). THIS LIMIT APPLIES TO THE WEBSITE ONLY; LIABILITY IN CONNECTION WITH EQUIPMENT, PARTS OR SERVICES WE SUPPLY IS GOVERNED BY THE WRITTEN AGREEMENT COVERING THAT SUPPLY.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES. IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

18. Indemnification

You agree to defend, indemnify and hold us harmless, including our affiliates and our respective officers, agents, members, managers and employees, from and against any loss, damage, liability, claim or demand, including reasonable legal fees, made by any third party arising out of your use of the Site, your breach of these terms, your breach of the representations and warranties you have given in them, or your violation of a third party’s rights.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defence. We will make reasonable efforts to notify you of any such claim when we become aware of it.

19. Electronic communications and signatures

Visiting the Site, sending us emails and completing enquiry forms are electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices and disclosures we provide to you electronically satisfy any legal requirement that they be in writing.

YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS AND RECORDS, AND TO THE ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR THROUGH THE SITE. You waive any right or requirement under any law requiring an original signature or the delivery or retention of non-electronic records.

20. California users and residents

If a complaint with us is not resolved to your satisfaction, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

21. Miscellaneous

These terms, together with any policies we post on the Site, constitute the entire agreement between you and us regarding your use of the Site. Our failure to exercise or enforce any right or provision does not waive it. These terms operate to the fullest extent permitted by law. We may assign our rights and obligations at any time. We are not responsible for any loss, damage, delay or failure to act caused by anything beyond our reasonable control.

If any provision or part of a provision is found unlawful, void or unenforceable, it is severable from these terms and does not affect the validity of the rest. Nothing in these terms creates a joint venture, partnership, employment or agency relationship between you and us. You agree that these terms will not be construed against us on the basis that we drafted them.

22. Contact us

To resolve a complaint or for more information about using the Site, contact us at:

• Email: info@masterslaundry.com
• Online: masterslaundry.com/contact

For sales, service and parts, the fastest route is always the phone: 888-435-8552.

Formal legal notice. Service of process on Masters Laundry Equipment LLC may be made on our registered agent, Charline Zarzuela, at 1971 Grand Ave, Bronx, NY 10453. This address is for legal service only; it is not a business location and enquiries sent there will not reach us.